Terms and conditions

Scope

These general terms and conditions apply to all contracts between Charis Ahnert, trading as Eventi Amore – Private Chef, Klara Straße 62, 45130 Essen ("Charis Ahnert"), and her clients for private-chef and catering services: private dining at home, celebrations and events, restaurant menus, cooking together, and holiday support. They apply in the version current at the time the enquiry is sent, both to consumers and to business clients (for example restaurants), except where a clause expressly applies to consumers only.

Conclusion of contract

The enquiry sent through the website or by email, WhatsApp or phone is a non-binding request and does not yet create a contract. Based on it, Charis Ahnert prepares a written, fixed offer covering menu, scope, date, venue and price. The contract is concluded once the client confirms this offer in writing (including by email or WhatsApp message). Verbal arrangements made beforehand are only binding once they are included in the written offer.

Scope of services

The scope of services (courses, number of guests, duration, ingredients, staff, equipment brought along) results from the written offer. Charis Ahnert composes the menu individually for the occasion and, unless agreed otherwise, decides on ingredients and preparation within the agreed style and budget. Minor changes to the menu for reasons of quality or availability of ingredients (for example seasonal produce) remain reserved and do not reduce the agreed price.

Prices and payment

Events start at 59 € per person; the binding total price results from the written offer and depends on the menu, the number of guests and the effort on site. Unless agreed otherwise, a deposit of [30 %] of the total price is due within [7 days] of the offer being confirmed to secure the date; the remaining amount is due no later than [7 days] before the event. For short-notice bookings, the full amount is due on confirmation. All prices are final prices; as a small business Charis Ahnert may not show value added tax separately pursuant to Section 19 UStG [to confirm]. Invoices are settled by bank transfer unless another method was agreed in the offer.

Cancellation by the client

The client may withdraw from a confirmed booking at any time in text form. Unless a different arrangement was made in the offer, the following cancellation fees apply, calculated on the total price: up to 30 days before the event free of charge; 14 to 29 days before the event 50 %; less than 14 days before the event, or in case of a no-show, 100 %. The client remains free to prove that no loss, or a materially lower loss, was incurred.

Cancellation or changes by Charis Ahnert

If Charis Ahnert has to cancel a confirmed booking for reasons she is not responsible for (illness, accident, force majeure), she will inform the client without delay and, wherever possible, propose an alternative date or a suitable replacement. Any amount already paid for the cancelled event will be refunded in full. Further claims are excluded unless Charis Ahnert acted with intent or gross negligence.

Client's duties to cooperate

The client provides, in good time and free of charge, access to the venue, a functioning kitchen or cooking area with electricity and water, and a suitable working surface, unless the offer states otherwise. The client names the final number of guests no later than [7 days] before the event; later increases can only be accommodated subject to availability and may be charged separately. Access restrictions, parking situation and any house rules of the venue are to be communicated in good time.

Allergies and dietary requirements

The client is responsible for informing Charis Ahnert of all allergies, intolerances and dietary requirements of the guests, in full and no later than when the offer is confirmed. The menu is planned around this information; Charis Ahnert cannot rule out cross-contamination in a kitchen used for many ingredients. Liability for allergic reactions is excluded where information was missing, incomplete or provided late, unless Charis Ahnert acted with intent or gross negligence.

Liability

Charis Ahnert is liable without limitation for damage resulting from injury to life, body or health caused by her, and for damage caused intentionally or through gross negligence. For damage resulting from the breach of a material contractual duty (a duty whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the client may regularly rely), liability is limited to the foreseeable, typically occurring damage. Any further liability for ordinary negligence is excluded. This limitation does not apply to claims under the Product Liability Act.

Photographs of the event

Charis Ahnert may take photographs of dishes and the table setting for her own portfolio and social media. Guests are not deliberately photographed; where a person is nevertheless clearly recognisable, the client will be asked for consent in advance. This does not apply to photographs the client explicitly commissions.

Right of withdrawal for consumers

Consumers who conclude the contract exclusively by means of distance communication (website, email, WhatsApp, phone) have a statutory right of withdrawal.

Right of withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days after the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform Charis Ahnert, Klara Straße 62, 45130 Essen, Germany, email ahnertcharis@gmail.com, phone [+49 178 7560041], of your decision to withdraw from this contract by an unambiguous statement (for example a letter sent by post, or an email). You may use the model withdrawal form below, but it is not obligatory.

Consequences of withdrawal: If you withdraw from this contract, Charis Ahnert shall reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which she is informed about your decision to withdraw from this contract, using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise.

Premature end of the right of withdrawal: If, at your express request, Charis Ahnert has already begun performing the service (for example the on-site preparation and cooking) before the withdrawal period has expired, your right of withdrawal expires with the complete performance of the service. Where performance has already begun in part, you shall pay an amount proportionate to what has been provided up to the point at which you informed Charis Ahnert of the exercise of the right of withdrawal, compared with the full scope of the contract.

Model withdrawal form: To Charis Ahnert, Klara Straße 62, 45130 Essen, Germany, email ahnertcharis@gmail.com — I/we hereby give notice that I/we withdraw from my/our contract for the provision of the following service: [description of the booked event] — Ordered on / received on [date] — Name of the consumer(s) — Address of the consumer(s) — Date.

Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), available at https://ec.europa.eu/consumers/odr/. Charis Ahnert is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Applicable law and place of jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods; for consumers this applies only to the extent that it does not restrict mandatory consumer-protection provisions of the country in which the consumer is habitually resident. Where the client is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from the contract is Essen.

Severability clause

Should individual provisions of these terms be or become invalid, the validity of the remaining provisions is not affected. An invalid provision is to be replaced by a valid one that comes as close as possible to its economic purpose.

Status

Status of these terms: September 2026. Amounts and periods shown in brackets are typical example figures and should be confirmed or adjusted by Charis Ahnert.